Refund policy

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

NOTE: Please note that the polytunnel site must be clear of dog and cat faeces. From a Health & Safety point of view, it is essential that our installers are able to operate efficiently in a hazard free environment. To this end, please review the site where we will be installing the polytunnel/s. We thank you in advance for your cooperation. If our installers are unable to carry out installation and we are required to return at a future date to complete the installation – an additional fee will apply. The fee amount will depend on the travel time and distance relating to the installation. To avoid having our installers return to your site – please ensure you have met the requirements outlined in our Terms & Conditions – paying particular regard to the site safety and site access requirements.

NOTE: REGARDING POLYCARBONATE GREENHOUSE INSTALLATION BY OUT FITTERS:

When choosing your Polycarbonate Greenhouse it is essential that the site must be as flat and level as possible.

If you are unsure please contact us for advice before you place your order.

This is to ensure the correct installation of your polycarbonate greenhouse.

If the ground is not flat and level as required, a refitting charge will be applicable or the kit will be left for self assembly.

Your Polycarbonate Greenhouse cannot be fitted on a sloped site.

Our Fitters will not carry out site works where the site is not flat and level. The site must also be easily accessible and clear of all instructions.

The site must be clear of dog and cat faeces.

If you are in any way unsure please call us on 087 366 8692.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to:
Polytunnels Direct,
Gainstown,
Navan, Co Meath.
C15 X3K6.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on January 23, 2019